Certified Excellence Professional® Curriculum
Core Curriculum + Elective Curriculum
Ten (10) Workshops + Nine (9) E-Learning Courses
Core Curriculum (All Required)
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|
Workshops | Available Formats | ||
|---|---|---|---|
| In-Class Training | Live Webinar |
Pre-Recorded Webinar |
|
| Framework for Excellence | Register | Register | |
| Quest for a Quality: Process Improvement Tools (Modules 1, 2 & 3) | Register | Register | |
| Quest for a Healthy Workplace® | Register | ||
| Organizational Excellence Assessment | Register | Register | |
PLUS:
|
E-Learning (included in CEP Enrollment Package) Visit CEP E-Learning Portal to Log In |
|---|
| Quest for Quality - Module 1 (6 hours) |
| Introduction to the Framework for Excellence (6 hours) |
| Introduction to the Healthy Workplace Criteria (6 hours) |
Elective Curriculum (Choose 6 workshops + 6 e-learning from lists below)
|
Workshops CHOOSE SIX (6) | Available Formats | ||
|---|---|---|---|
| In-Class Training | Live Webinar |
Pre-Recorded Webinar |
|
| Introduction to Process Mapping | Register | Register | Register |
| Desired State Process Mapping | Register | Register | |
| Operational Process Mapping | Register | Register | |
| Introduction to Root Cause Analysis | Register | ||
| Operational Root Cause Analysis | Register | Register | |
| Measuring Customer/Stakeholder Satisfaction | Register | Register | |
| Operational Risk Management | Register | ||
| Supplier Partnerships | Register | ||
| The Multi-Generational Workplace | Register | ||
| Lean Essentials | Register | ||
| Cost of Quality: Identification for Improvement | In-House Only | ||
| Quality Function Deployment | In-House Only | ||
| You Got It - Superb Customer Service | In-House Only | ||
| Leading Successful Organizational Change | In-House Only | ||
| Planning for Excellence - From Talking to Done! | |||
PLUS:
|
E-Learning (included in CEP Enrollment Package) Visit CEP E-Learning Portal to Log In CHOOSE SIX (6): |
|---|
| Business Fundamentals (6 hours) - Candidates choose a minimum of 10 modules from the list of 44 |
| Introduction to Change Mangement (2 hours) |
| Management and Team Building (8 hours) |
| Customer Service (23 hours) |
| Time Management Strategies for Success (2 hours) |
| Operations Management (6 hours) |
| Workplace and Personal Skills (11 hours) |
| Management and Supervisory Skills (15 hours) |
| Human Resources (12 hours) |
| Quality Customer Service (7 hours) |
| Introduction to Balanced Scorecard (9 hours) |
