Articles
Does the Customer Experience Matter for Profitability?
Xerox Canada, one of Excellence Canada’s valued Founding Partners, asked us to conduct a study to dig into the question of whether profitability is related to the customer service experience .Discovering Your Authentic Leadership
Excellence Canada recently held the first Thought Leaders Round Table which gathers leaders from some of Canada’s most important organizations. This round table discussion included over 33 participants (CEO`s and senior executives) from the public, private, and not-for-profit sectors. The discussion was expertly facilitated by Steven Murphy, Associate Dean (Research & External), Sprott School of Business, Carleton University.Outreach Campaign for Accessibility Excellence for People with Disabilities
We are asking you, as a valued supporter of Excellence, for your help in connecting us to the right person in your organization to begin a dialogue around accessibility for people with disabilities. As you may know, People Access was created as a division of Excellence Canada two years ago to assist with organizational accessibility. The Honourable David C. Onley, Lieutenant Governor of Ontario, is the honorary patron of the Excellence Canada – Ontario Accessibility Award Program.Have you completed an award winning Project?
Two years ago, Excellence Canada partnered with The Government of Alberta to promote excellence in project management. A national Canada Awards for Excellence Criteria was developed with input from experts across Canada . In 2011, three Alberta projects received a “Certificate of Merit” at the prestigious Canada Awards for Excellence ceremony. We are looking for excellent projects to receive recognition! Does yours qualify?Herzig Eye Institute opens new Retinal Clinic
Herzig Eye Institute, a Founding Partner of Excellence Canada, has announced the addition of a new Vitreoretinal Division headed by Vitreoretinal Surgeon Dr. Netan Choudhry. With this expansion, the Herzig Eye Institute will be the first centre in Canada to treat patients with an innovative high power micropulse laser system designed to preserve healthy retina while providing therapeutic treatment for Diabetic Retinopathy.Does Anyone Know How to Get to the Moon?
At the Excellence Canada Thought Leaders Roundtable, recently convened in Toronto, 33 senior executives came together to discuss leadership in Canada.Moving Excellence Forward
Article written by: Don Wilson, former Executive Director for the National Capital Region of Excellence CanadaEarly in 2011, the National Quality Institute (NQI) Board of Governors decided to re-brand NQI as Excellence Canada. They had decided that the name National Quality Institute no longer related to what customers and prospects understood to be the focus of business, namely improving performance and recognizing excellence.
Excellence Makes People Happier at Work
Why do we bother with Excellence strategies? This stuff doesn’t really make a difference does it? What is the return on Excellence? I have way more important things to do. I’ll put it off until next month/quarter/year. If this sounds like you or anyone you know please read on.Mental Health @ Work
Excellence Canada and Great-West Life introduce the new Mental Health @ Work Award recognizing organizations that promote good mental health.
