Moving Excellence Forward - Management Feature in Canadian Government Executive

Article written by: Don Wilson, former Executive Director for the National Capital Region of Excellence Canada

Early in 2011, the National Quality Institute (NQI) Board of Governors decided to re-brand NQI as Excellence Canada. They had decided that the name National Quality Institute no longer related to what customers and prospects understood to be the focus of business, namely improving performance and recognizing excellence.

Taken-up has been impressive. Both the new name and a total review of the services and material available are eliciting positive responses from all quarters.

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