A Five-Step Roadmap for Improving a Process

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In work, as suppliers, we supply something to someone else; as customers we receive something from someone else. A working relationship is established and process inputs are transformed into an output.

Too often, unfortunately, we firefight to repair damage caused by something upsetting the relationship, like unclear input or output specifications and re-work, which in turn causes a roadblock to meeting customer/client expectations. We can get upset about having to do something over again to get it right.

But it doesn't have to be that way. There is a way to lower re-work and hassle caused by process problems, and that's to implement a method for process improvement that we can all understand and use in our work; the important word is method. The aim of this 55 page booklet is to help you with ideas for leading discussions on process improvement and give you a method to improve processes from the start.

Using specific examples this booklet examines a 5 step Roadmap for Improving a Process

The Roadmap
	1) Map it Process Mapping - reduces process into specific steps that can be reviewed
	2) What do we need? Process activity chart - to review or establish input/output specifications for a process step, between those doing the work and internal or external suppliers and customer/clients.
	3) Measure it Checksheets review current process activity, completed by people involved with the process. Pareto charts and line graphs assist analysis of data
	4) Solve it Cause and effect chart helps identify causes of process problems. Brainstorming techniques assist improvement team discussion.
	5) Control it Measure progress and review variation within the process.