Best Practices in Organizational Excellence
Vol-2 (Free for Partners)
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TITLE: Best Practices in Superb Customer Service & Employee Satisfaction
FEATURED CAE RECIPIENT: Delta Hotels
In October 2008 Excellence Canada (Formerly the National Quality Institute) introduced the second in a series that showcases the Best Practices of world-class organizations that have won Excellence Canada’s prestigious Canada Awards for Excellence Gold Trophy.
Best Practices are one solution to Canada's global challenges.
Research by the Conference Board of Canada (June, 2007) found that Canada's global competitiveness is declining, compared to 16 other countries. Organizations in Canada are also competing to attract and retain talented people.
Learn from the best practices of these award-winning organizations! Although "competitiveness" may look a little different in the private and public sectors, what we have in common is our need to provide excellent services or products.
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