This previously recorded webinar is perfect for people who can't make it to a face-to-face session. All of the content from the Excellence Canada Introduction to Process Mapping Course is broken down into 13 units.

- Study at your leisure
- Avoid travel costs
- Enjoy the same content
- Rewind and watch critical content over again


Introduction to Process Mapping Webinar, Adam Stoehr (VP Educational Services) in Action

You will be given a password for one individual to access the units for 30 days. After you purchase this pre-recorded webinar we will send you a workbook that goes with the course. Once you have completed all 13 units we will send you a certificate of completion.

This webinar is equivalent to the in-class course and counts towards CEP certification.

Originally delivered in June 2008 by Adam Stoehr, Excellence Canada, Vice-President Educational Services.

If you would prefer to participate in a Live version of this course (as-opposed to pre-recorded) please register for the next available date on our Training Calendar.
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Course description

How efficient are your organization's processes in delivering your product or service to your customers?

How do your processes tie into the quality efforts of your organization?

Processes are one of the most important factors in the day-to-day operations of any successful organization. Process Mapping is a must in today's ever-improving, customer- focused, quality-driven environment.

This webinar course:
- Examines process mapping using customer focused, employee-friendly tools that will help participants to identify, analyze and improve core business processes
- Describes the methodology to document the flow of a process from inputs to outputs and to provide a focal point from which to analyze opportunities for improvement

Course Content:

- The definition of a process
- How to facilitate process mapping
- How to analyze process maps
- How process mapping links with the Excellence Canada Criteria, Progressive Excellence Program, and quality improvement
- How to define processes in terms of suppliers, inputs, process, outputs, and customers
- How to map processes at three levels of detail (Level 1, 2 and 3 process maps)
- How to use process mapping to facilitate process improvement

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System requirements

Microsoft® Windows® 98 SE, 2000, XP, Windows Vista™ Home Basic, Home Premium, Ultimate, Business, or Enterprise (32-bit or 64-bit editions)
or
Mac OS X 10.2, 10.3, 10.4

Additional requirements
- Internet Explorer 5.0 or higher
- Adobe Flash Player 8 or higher
- Adobe Flash Player 9 or higher for Linux and Solaris
- Minimum bandwidth requirement is 56 kb/sec