Introduction to Process Mapping Pre-Recorded Webinar

Your password is good for one individual to access the units for 30 days.

You will be sent a workbook that goes with the course. Once you have completed all the units we will send you a certificate of completion.

This webinar is equivalent to the in-class course and counts towards CEP certification.

Access Details:

http://connectpro24581019.acrobat.com/p62531499/

Unit 1: Introduction to the Course (00:12:15)

http://connectpro24581019.acrobat.com/p58596447/

Unit 2: What is a Process? (00:16:06)
- Thinking about Customer

http://connectpro24581019.acrobat.com/p86499237/

Unit 3: Key Process (00:10:46)

http://connectpro24581019.acrobat.com/p56006188/

Unit 4: Why Manage Processes? (00:08:40)

http://connectpro24581019.acrobat.com/p73127900/

Unit 5: Orange Canning Factory Video

http://connectpro24581019.acrobat.com/p21678216/

Unit 6: Process Mapping (00:34:06)

http://connectpro24581019.acrobat.com/p70429960/

Unit 8:Review of Mapping Exercise (00:08:30)

http://connectpro24581019.acrobat.com/p72435894/

Paper Airplane Part Two: http://connectpro24581019.acrobat.com/p43531278/

Paper Airplane Review: http://connectpro24581019.acrobat.com/p97914426/

Unit 9: Process Mapping for Improvement (00:18:00)

http://connectpro24581019.acrobat.com/p83266977/

Unit 10 - Facilitating Process Mapping (00:18:12)

http://connectpro24581019.acrobat.com/p59717203/

Unit 11 - 8 Balls R Us Role Play Exercise (00:27:33)

Introduce the Case: http://connectpro24581019.acrobat.com/p99006825/

http://connectpro24581019.acrobat.com/p16579313/

Download of Completed Activity Process Map: http://www.nqi.ca/webinars/map2.pdf

Unit 12 - Analyzing Process Maps (00:08:36)

http://connectpro24581019.acrobat.com/p52396471/

Analyze 8 Ball Case Study: http://connectpro24581019.acrobat.com/p79464871/

Unit 13 - Wrap Up/Review (00:17:13)

http://connectpro24581019.acrobat.com/p17357700/

http://connectpro24581019.acrobat.com/p10686993/