This 1-day course presents an overview of the different approaches to root cause analysis and introduces tools to initiate this highly effective approach to problem management.

When problems are discovered or issues happen, the most frequent response is to rush to find a solution. Finding an immediate fix for the problem may be very satisfying but unfortunately, it is not the best way to solve that problem. If we take this approach, we may need to solve the same issue repeatedly. A better method is to eliminate the root cause.

The root cause of a problem is one that, if corrected, would prevent a recurrence of the problem. There may be a series of causes that are identified, one leading to another; or two or more combining to create the issue.

Course Content

How to define root cause analysis
About various root cause analysis methodologies (including: 5 Why & Ishikawa diagrams)
About the different types of evidence
How to search for evidence
How to build a causal tree
About corrective and preventative actions
How to identify effective corrective and preventative actions for problems or issues
How to use root cause analysis to reduce risk throughout the organization
How to use root cause analysis to reduce firefighting
How to use root cause analysis to empower employees with effective analysis tools

Who Should Attend

All employees, managers and quality professionals responsible for increasing the effectiveness of their workgroup or organization
Suitable for both the public and private sectors

Requirements

Note: This course is a part of the NQI certification curriculum
Leadership Excellence Program Linkage: NQI CEP® Level 2