All operations inherently have risk, that is a failure within the organization that impacts customers, clients or key stakeholders. This course will teach you how to apply your process mapping activity into an integrated risk management framework that will identify key areas for improvement. This course integrates the principles of operational risk management with process management and root cause analysis activities.

Course Content

Overview of Enterprise Risk Management (ERM)
Benefits of ERM
Costs of ERM
ERM Process
Implementing an ERM program (including common challenges)
Defining Risk areas for your organization(Financial, Operational, HR, Legal)
Risk response strategy overview (Avoidance, Reduction, Transfer, Acceptance)
Reporting Risk
Overview of Risk Management Tools
Focus on Failure Mode and Effect Analysis (Risk tool)
Tracking and prioritizing risk (Risk Priority lists, Heat maps)
Developing solutions to mitigate risk
Integrating ERM into Process Mapping activity
Integrating ERM into Root Cause Analysis activity
Strategizing around “Black Swan” events

Who Should Attend

All employees, managers and quality professionals responsible for increasing the effectiveness of their workgroup or organization
Suitable for both the public and private sectors