The root cause of a problem is one that, if corrected, would prevent a recurrence of the problem. There may be a series of causes that are identified, one leading to another; or two or more combining to create the issue.

This 1-day course presents in detail the different approaches to root cause analysis, describes more complex tools to implement this highly effective approach to problem management, and examines forensic interviewing techniques for evidence gathering.

Course Content

Various complex root cause analysis methodologies
How to use energy flow analysis
How to use table barrier analysis
How to us flow chart barrier analysis
How to use mistake proofing solutions
How to integrate root cause analysis into a corrective/preventative system
How to use forensic interviewing techniques

Who Should Attend

All employees, managers, and quality professionals responsible for increasing the effectiveness of their workgroup or organization
Suitable for both the public and private sectors

Requirements

It is highly recommended that participants complete the Introduction to Root Cause Analysis course before attending Operational Root Cause Analysis.

Leadership Excellence Program Linkage: NQI CEP® Level 3
Note: This course is a part of the NQI certification curriculum
Leadership Excellence Program Linkage: NQI CEP® Level 3